Conflict Resolution for Radiographers
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Learning Objectives
Differentiate between disputes and conflicts in the clinical environment in order to identify when early intervention is needed to protect patient care and team cohesion.
Apply assertive communication strategies during emotionally charged situations to de-escalate tension, promote mutual understanding and maintain a professional standard of interaction.
Use a structured, solution-focused approach to address and resolve departmental conflicts minimising disruption to patient services and building long-term collaboration among colleagues.
Demonstrate empathy and active listening techniques when responding to patients, relatives, and colleagues in conflict scenarios, to improve trust, reduce complaints and support a compassionate care environment.
Escalate unresolved or high-risk conflicts appropriately using mediation, audit data, and governance channels, ensuring safety, professionalism, and service improvement remain at the centre of departmental decision-making.
Apply assertive communication strategies during emotionally charged situations to de-escalate tension, promote mutual understanding and maintain a professional standard of interaction.
Use a structured, solution-focused approach to address and resolve departmental conflicts minimising disruption to patient services and building long-term collaboration among colleagues.
Demonstrate empathy and active listening techniques when responding to patients, relatives, and colleagues in conflict scenarios, to improve trust, reduce complaints and support a compassionate care environment.
Escalate unresolved or high-risk conflicts appropriately using mediation, audit data, and governance channels, ensuring safety, professionalism, and service improvement remain at the centre of departmental decision-making.
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